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You can return your filters in 15 Days after the shipping date.

Return address´╝ÜNo.269 Kexin Road, Wangchun Industrial Park, Haishu District, Ningbo City, Zhejiang Province, China.

But the following is important, Please read carefully before you return.

To return an item:
  1. Send an email to us support@purezafilters.com , with your reason why you have to return the product, and the model of the product (which you can find on the product page on our site).
  2. We will respond to your email to confirm the return.
  3. Once your order is received in our warehouse, we will process your refund per our return policies.
  4. We will issue a credit to your account within 14 days after we receive the return package.
Important Notes:
  1. Returned items should be in the same condition that you received them, unused.
  2. Items should be returned with the original packaging.
Damaged/Missing Items:
  1. When you receive your order, please inspect all of the products immediately. If a product is damaged or missing, please email us right away so we can handle the issue.
  2. We will only be able to reship your order if it is less than 15 days old. We would appreciate it if all boxes and packaging materials were saved for carrier inspection.
Canceled Orders Policy:
  1. Most orders will ship the same-day or within one business day. If you contact us before shipment of your order, you may cancel your order.
  2. If your order has already shipped, we cannot cancel your order. You may return your order at your cost.
Refused Shipments:
  1. If you refuse the delivery and your order is returned to us, you will be credited the total price of the product.
Undeliverable Address:
  1. If the shipping address is an undeliverable address, and your package is returned to us, you can be credited the total price of the product.
  2. Alternatively, we will send an email to you once we update your shipping address and/or shipping method.


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